“BPM is only a milestone in the journey of process excellence”

With Ovum’s 6th Annual Business Process Management Forum taking place in November 2014, we gathered the thoughts of Deepa Tambe, Business Process Management and Improvement Manager at Lloyd’s Register, on her experience, her hopes from the event and her thoughts on enterprise BPM.

Firstly, something that we are always interested to find out is whether BPM experts have a mantra that they would recommend BPM practitioners to recite when undertaking their projects. Deepa has, and it is an excellent one: ‘BPM is only a milestone in the journey of process excellence’.

Our thoughts move on to BPM Forum; Deepa is discussing Organising BPM at the event, believing that an organisation’s culture plays a major role in the success or failure of the BPM project. When thinking about other case studies on the day, she is particularly looking forward to hearing from Alistair Watters from B&Q, on ‘Culture eats Strategy’, as she wants to hear his view on “transformation in the retail market, as it is changing very fast”.

With many years’ experience under her belt (or should that be under her Black Belt?), and with extensive experience of implementing business process management and improvement projects within various sectors including IT, Telecom, Education, Manufacturing and Engineering, we talk about some of the challenges of her job. Straight away, the main one is “encouraging people to use any system”. In an organisation where there is a mixture of experienced (30 years plus) colleagues, and a younger generation who are more intuitive with new technology, it is challenging to keep a right balance to enthuse all people. While younger colleagues easily take in, and almost demand, technology automation and updates, it can be sometimes seen as a complexity for the senior members of staff, who are the pillars of the organisation. So what is the best way to deal with this? “The only way to manage is through communication – at all levels and types”.

Going from the actual to the conceptual, we ask Deepa what one thing she would implement tomorrow if she knew success was guaranteed. Her answer is straightforward (and in fact echoes a recent Future of Work interview with Walsall Council): “Green Power!”. Specifically in terms of the volume of chargers and power leads, which accumulate with each new gadget that is launched. “If only we could have all gadgets on solar or wireless power, it would make life so much simpler”.

Finally, and still looking to the future, we ask what Deepa sees as the coming trends in BPM, and how to prepare for this. She replies that “social media, collaboration and mobility in terms of processes, people and technology are the trends impacting ways of working. The only way to prepare for this is by listening and engaging with people”.

Wise words, for sure. You can view all of the topics to be discussed at BPM Forum on the event agenda, and you can discuss these topics and more with Jacqui, and all our speakers, by registering today (enterprise end-users can claim a complimentary pass).

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