Category Archives: Uncategorized

Speaker in the Spotlight with DeeDee Doke #FutureofWork

In conversation with…


DeeDee Doke, Editor
Recruiter /

We recently caught up with DeeDee and asked her a few questions around the future of work.

  1. What are the top 3 biggest challenges and/or opportunities you see in the FoW space?

    Challenges are: to refocus on basic human skills such as one-to-one and group communication so to best use technology and not be a slave to it; reimagining/redesigning jobs and organisational structures and operations; to align the burgeoning project work culture with a tax and benefits system; developing new ways to manage and develop workforces that operate remotely.

    Opportunities: to redefine “talent” and all of the challenges listed above!

  2. What are the main Future of Work trends you’re currently seeing from your market coverage and insight?

    A lot of “awareness-raising” going on about increasing gender diversity in certain roles and in certain career specialisms but not a lot of problem solving going on. A focus on trying to fit working parents and careers into existing kinds of roles. Some engagement in developing flexible work spaces instead of committing to long-term office leases. Much greater emphasis on creating apprenticeships. Mobility comes in different forms and varieties and has different purposes. In global mobility terms, there is an ever greater focus on talent issues within global mobility functions and on the selection of talent to mobilise and in what capacity – a standard tour of duty (two to three years), a secondment or a project which could take on a “disruptive talent” aspect.


DeeDee will be speaking at the Future of Work Summit, taking place on the 24th November 2015, at the Amba Marble Arch (formerly known as the Thistle Marble Arch) in London. To hear from him and 25+ fantastic thought leaders in the FoW space, make sure you register for your FREE pass here.


Technology Adoption – Tips and Ideas to Make it Happen #FutureEdTech

Guest Blog with Blackboard

Institutions recognise how new technology can enhance the learning and teaching experience for staff and students. Increasingly they are looking to technology to support them in achieving their strategic goals such as:

  • Improving the quality of the student experience and positively impacting student performance, satisfaction and retention
  • Responding to the rising expectations and the increasingly diverse support needs of the student population
  • Extending institutional reach and developing new markets through flexible delivery
  • Reducing administration burden on academic staff by improving efficiency and effectiveness of academic administrative processes
  • Enhancing student employability and digital literacy skills through exposure to discipline- specific software, resources and online practice

However, at Blackboard we know that there are obstacles to the adoption of technology that institutions must overcome. Change of any kind is daunting, particularly when dealing with long-established methods and systems.

That’s why we have prepared a small book that shows how to make it happen, suggesting practical tips, ideas, resources and real-life examples. We’ve built the story around six key characteristics required of a successful adoption project:

  1. Leadership from the top
  2. Institutional commitment and investment
  3. Robust and reliable infrastructure
  4. Effective and available support for academic staff
  5. Ability to demonstrate the benefits to the student and staff experience
  6. Evidence-based decision-making and a continuous cycle of improvement

Come visit us at Future Edtech 2015 to sign up for your free copy!

Or visit for more information.


Want to find out more about our views on the future of Edtech? Blackboard International’s Senior Director of Industry Management, Dr Demetra Katsifli will be taking part in the Industry Leaders Panel Discussion: Supporting Student Experience and Success in the 21st Centurylive at Future Edtech at 10am on 2nd June.



Complimentary institutional strategic ICT Webinar: 3 weeks to go #futureedtech

ovum-helvetica-neue-rgb-smallComplimentary Webinar Invitation:
Leverage the tactical and strategic value of ICT in new institutional operating models.

At a time when the Higher Education sector is experiencing its most dynamic period of change to date, it’s even more imperative to capitalise on the importance of marrying up technology with the institution business needs and key strategic objectives.

Register now to secure your free place.

Join Nicole Engelbert (Director, Research & Analysis, Industries, Ovum) for a high-level discussion on how to successfully integrate ICT into institutional strategy and decision-making to deliver transformational change. Hear how to empower your institution to be more flexible and agile in the delivery of services and academic programs, accelerating the pace of innovation and ultimately improving its standing.

This complimentary 30 minute webinar is in partnership with Ovum’s Future EdTech 2015 Conference and will also feature a guest speaker from the 50+ strong conference speaker faculty line-up.

Register now to secure your free place.

Date: 11th March 2015

Time: 1pm London | 2pm Paris | 2pm Berlin | 8am New York | 4pm Dubai | 7am Chicago | 5am Los Angeles | 10am Sao Paulo | 3pm Johannesburg | 9pm Singapore | 5am San Francisco | 4pm Moscow | 3pm Helsinki | 6.30pm Mumbai.

Participating in this webinar will enable you to:

  • Successfully integrate ICT into institutional strategy and decision-making to deliver transformational change
  • Empower your institution to be more flexible and agile in the delivery of services and academic programs
  • Accelerate the pace of innovation and ultimately improve your institution’s standing

Register now to secure your free place.

This webinar is brought to you by Ovum in partnership with the Future Edtech Conference 2015.

Informed by input from our expert Advisory Board and exclusive Analysts’ insight, this two-day conference is Europe’s ONLY event offering undiluted Higher Education focus and will have the impact lacking from larger, less focused events. You will be able to maximise the return on your time out of the office by making valuable connections and benefiting from an agenda that is 100% relevant to your institution’s needs.

Click here for more information.

Future Edtech 2015 | Full agenda announced! 50+ speakers, 35+sessions #futureedtech

The Future EdTech Team are delighted to announce the event brochure. 50+ hand-picked speakers, 35+ insightful sessions to choose from, 10+ hours of networking, a social events programme and 250+ of your peers in attendance make Future EdTech 2015 THE must attend event!

Future Edtech Brochure

110+ of your peers have already registered. If you have not already done so, secure your free place today.

Join 250+ senior leaders from IT, administration, e-learning and academia in London this June at Europe’s ONLY event with an undiluted focus on marrying up technology with institutional goals in higher education.

We hope you can make it!

The Future EdTech Team

Download the Brochure

Register your free pass

2015 Trends to Watch: Higher Education #futureedtech

Ovum has recently announced: “2015 Trends to Watch: Higher
Education” highlighting:

  • The conversation about changing delivery models for teaching and learning will continue.
  • The student experience will take center stage.
  •  A more serious discussion on sustainable IT delivery models will begin.

Click here to view the full report.


  • Identifies the key business trends in higher education in 2015 for the benefit of vendors and  institutions.
  • Examines approaches that institutions might take to reduce the cost of services without impacting  quality.
  • Discusses the roles that online learning, analytics, CRM, and cloud delivery models will play in  higher education in the coming year.


  • What are the trends that will affect the higher education industry in 2015?
  •  How do institutions plan to reduce the cost of services without impacting quality?

Click here to view the full report.

Ovum is the Official Research Partner for the Future Edtech Conference, taking place in London between 2-3 June 2015.  

Informed by input from our expert Advisory Board and exclusive Analysts’ insight, this two-day conference will have the impact lacking from larger, less focused events.  You will be able to maximise the return on your time out of the office and tailor your conference itinerary around your most pressing knowledge gathering and networking needs.



A unique opportunity for:

  • Administration leaders to frame the technology debate within a wider strategic perspective of how to improve student success, enrich the student experience, and thrive in the new education economy
  • IT and learning technology leaders to contextualise technology innovations and their deployment within changing institutional models and align the IT agenda with institutional goals and strategy
  • Academia and pedagogy leaders to assess the value that new technology brings to the student experience, teaching innovation and technology enabled best in class teaching and learning
  • A cross-functional approach to address the issues at the core of transformational change in HE and find collaborative solutions to fulfil institutional goals

Edtech agenda

Visit the website for more information about the event and to view  our fantastic lineup of speakers!


CES 2015: Ovum’s take on the major news and themes of the show

Upcoming webinar: CES 2015 – Ovum’s take on the major news and themes of the show on January 22 at 5pm (12pm EST)

Register now for January 22 at 5pm GMT (12pm EST)

Join Rob Gallagher, Director Research & Analysis; Jamie Moss, Senior Analyst; Paul Jackson, Practice Lead; Ronan DeRenesse, Lead Analyst; and Francesco Radicati, Senior Analyst in this 45-minute webinar where they will discuss the key trends that they uncovered at the North America’s largest event for the connected consumer electronics and technology sectors.

They will assess the implications for telecoms operators, media companies, technology companies, and device manufacturers as well as looking forward to how CES trends will shape 2015.

Key questions this webinar will answer:

  • What major trends emerged at CES 2015?
  • What connected car developments and embedded connectivity tech and business model developments are coming?
  • How will this affect our core client groups (telco, media, technology, CE)?
  • Which firms were the winners and losers (based purely on their showing at CES)?
  • What Ovum research will be informed and driven by emerging CES trends and announcements?
  • Followed by Q&A

Rob Gallagher, Director Research & Analysis, Ovum
Paul Jackson, Principal Analyst, Ovum
Ronan de Renesse, Lead Analyst, Ovum
Jamie Moss, Senior Analyst, Ovum
Francesco Radicati, Senior Analyst, Ovum
Richard Edwards, Principal Analyst, Ovum

Date: January 22 at 5pm GMT (12am EST) – Register here
Time: 5pm London | 6pm Berlin | 12pm New York | 9pm Dubai | 11am Chicago | 9am Los Angeles | 3pm Sao Paulo | 7pm Johannesburg | 1am Singapore | 9am San Francisco | 8pm Moscow | 7pm Helsinki | 10.30pm Mumbai | 2am Tokyo | 4am Sydney.


First speakers announced for Smart to Future Cities 2015

london smart city

The first speakers have been announced for the 4th Annual Smart to Future Cities 2015, and the draft agenda is now available to download.

Event background

Taking place at the Waldorf Hilton in London, on 28-29 April 2015, the Smart to Future Cities conference has gone from strength to strength over recent years, charting the transition of the smart city concept from definition to implementation as IoT enables applications that benefit citizens and urban planners. In April 2014 we hosted over 250 industry experts, 80 of whom were from international city administrations.

The conference is renowned for being the right size for constructive discussion and networking where cities can talk directly to other cities; as our delegates said:

“The Smart Cities conference 2014 was an outstanding experience. Several of the conversations I had during the conference have translated into tangible projects with real outcomes” – Future Cities Lab

“There is the possibility to meet important and significant people at an event that is the right size. It is not a large expo, where you get lost in the crowd ” – Bilbao City Council

“Great line up of speakers and very insightful. I felt I was learning at the leading edge of Smart City thinking” – Milton Keynes Council

“One of the best SMART Cities event I’ve been to. A good mix of speakers and delegates.” – Happold Consulting

2015 sees the concept of Smart Cities continuing to evolve as the focus shifts to the citizen and their central place in the design of the smart city and the IoT applications and services that enable it. Services such as smart parking, mobility, energy, health, safety and security and many more are enabled by urban IoT as everything within the city becomes internet connected.

Agenda and speakers

Download the draft agenda here, to see what will be up for discussion. Our early-confirmed speakers include:

Ger Baron, Chief Technology Officer, City of Amsterdam

Cllr James Noakes, Mayoral lead for Energy and Smart City, Liverpool City Council

Geoff Snelson, Director of Strategy, Corporate Core, Milton Keynes

Petra Dalunde, Project manager and Communication Strategist at Stockholm Business Region Development, City of Stockholm

Dave Carter, Chair, European Connected Smart Cities Network – Centre for Urban Policy Studies (CUPS), Manchester, UK

Josu Santacruz, Smart Cities, Centro Informático Municipal de Bilbao (Cimubisa), Spain

Steve Turner, Head of City Policy, Manchester

Vojko Obersnel , Mayor of the City of Rijeka, Croatia

Erling Fossen, CEO – Oslo Metropolitan Area, Oslo – Norway

Else Kloppenborg, Special Adviser, Smart Cities, City of Copenhagen

Veera Mustonen, Project Leader, Smart Kalasatama, City of Helsinki

Michael McLaughlan, Programme Director, Glasgow Future Cities Demonstrator Programme

Richard Miller, Head of Sustainability, Technology Strategy Board

See-Kiong Ng, Programme Director, Institute for Infocomm Research – Singapore

Loveleen Garg, Assistant Vice President, Gujarat International Finance Tech City Co. Ltd

Ahmed Jebreel Fallatah, Telecom Project Manager, Telecoms, Royal Commission for Yanbu, Saudi Arabia

Andrew Collinge, Head of Intelligence, Greater London Authority

Shane Rooney, Executive Director, Smart Cities & Transport, GSMA

Chris Pennell, Lead Analyst, Public Sector, Ovum

SmartFutureCities_logo_2015 (2)

From concrete to telepathy: how to build future cities as if people mattered

Some excellent thoughts on the Smart Cities theme here.

The Urban Technologist

(An infographic depicting realtime data describing Dublin - the waiting time at road junctions; the location of buses; the number of free parking spaces and bicycles available to hire; and sentiments expressed about the city through social meida) (An infographic depicting realtime data describing Dublin – the waiting time at road junctions; the location of buses; the number of free parking spaces and bicycles available to hire; and sentiments expressed about the city through social media)

(I was honoured to be asked to speak at TEDxBrum in my home city of Birmingham this weekend. The theme of the event was “DIY” – “the method of building, modifying or repairing something without the aid of experts or professionals”. In other words, how Birmingham’s people, communities and businesses can make their home a better place. This is a rough transcript of my talk).

What might I, a middle-aged, white man paid by a multi-national corporation to be an expert in cities and technology, have to say to Europe’s youngest city, and one of its most ethnically and nationally diverse, about how it should re-create itself “without the aid of…

View original post 2,942 more words

OIC Europe Speaker Interview: Jan Willem Sewalt, Starbucks

Jan Willem Sewalt is Manager, Operations Excellence Office – Service Strategy & Design at Starbucks Coffee,  and he will be part of the following panel session at Ovum Industry Congress Europe, taking place in Amsterdam on 8 October 2014: The Future of CX – What it takes to keep customers coming back year in and year out. We asked Jan about his experience and projects, as well as his expectations from the conference. Here’s what he had to say:

Jan Willem SewaltOvum: At OIC Europe, I am most looking forward to:

JWS: the key topics during this event, are: Strategy, Technology and the art of the possible. Three topics that are currently hot topics within Starbucks and topics that are on my agenda to address, discuss, agree about with both Starbucks Global IT and all relevant EMEA BU stakeholders and finally change/implement. So, it will be truly beneficial to hear about these topics by other leaders in the various branches how they think about this and, if already implemented / changed, which benefits were achieved. Besides that, I also want to hear about the lessons learned and get an clear view on risks and possible challenges that come with these kind of major topics. Building a realistic strategy for Starbucks’ IT, fully aligned with current and future IT solutions that are out there and building the desired framework that will show it’s predicted added value, is the challenge I am facing currently…

Ovum: What are some of the challenges of your job?

JWS: in order to achieve the mentioned goals (Strategy supported by current & future IT solutions, in time, within budget and above customer’ expectation) it is key to have a full understanding of what is possible and of what is desireable/demanded (by the business). My main challenge here is first to get a general understanding by the business of what is possible, both functional and financial, secondly, managing the BU’ changing expectations and demands, when (new) solutions are implemented. Last, but not least, it is sometimes quite difficult to prove the added value of such a new solution, both functional and financial, there the predicted results are not always instantly showing the added value predicted. Firm and close customer engagement is the key word here, in order to be successful; constantly teaming with your customer organization and a strong relationship with PMO is key…from the initial start of a project / change / new initiative until daily sustainment.

Ovum: What skills and qualities would you most value in your successor?

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Ovum Industry Congress Gallery 2014

Here are the photos from Ovum Industry Congress 2014, which took place at the Victoria Park Plaza in London on 13-14 May 2014, and was attended by 350+ industry leaders. Join us at OIC15 on 12-13 May next year! Click on any of the photos to open up the gallery, and if you would like a copy of any of these photos, please contact the Head of Marketing at Ovum Live, Andrew Cleary.