Tag Archives: interview

“BPM is only a milestone in the journey of process excellence”

With Ovum’s 6th Annual Business Process Management Forum taking place in November 2014, we gathered the thoughts of Deepa Tambe, Business Process Management and Improvement Manager at Lloyd’s Register, on her experience, her hopes from the event and her thoughts on enterprise BPM.

Firstly, something that we are always interested to find out is whether BPM experts have a mantra that they would recommend BPM practitioners to recite when undertaking their projects. Deepa has, and it is an excellent one: ‘BPM is only a milestone in the journey of process excellence’.

Our thoughts move on to BPM Forum; Deepa is discussing Organising BPM at the event, believing that an organisation’s culture plays a major role in the success or failure of the BPM project. When thinking about other case studies on the day, she is particularly looking forward to hearing from Alistair Watters from B&Q, on ‘Culture eats Strategy’, as she wants to hear his view on “transformation in the retail market, as it is changing very fast”.

With many years’ experience under her belt (or should that be under her Black Belt?), and with extensive experience of implementing business process management and improvement projects within various sectors including IT, Telecom, Education, Manufacturing and Engineering, we talk about some of the challenges of her job. Straight away, the main one is “encouraging people to use any system”. In an organisation where there is a mixture of experienced (30 years plus) colleagues, and a younger generation who are more intuitive with new technology, it is challenging to keep a right balance to enthuse all people. While younger colleagues easily take in, and almost demand, technology automation and updates, it can be sometimes seen as a complexity for the senior members of staff, who are the pillars of the organisation. So what is the best way to deal with this? “The only way to manage is through communication – at all levels and types”.

Going from the actual to the conceptual, we ask Deepa what one thing she would implement tomorrow if she knew success was guaranteed. Her answer is straightforward (and in fact echoes a recent Future of Work interview with Walsall Council): “Green Power!”. Specifically in terms of the volume of chargers and power leads, which accumulate with each new gadget that is launched. “If only we could have all gadgets on solar or wireless power, it would make life so much simpler”.

Finally, and still looking to the future, we ask what Deepa sees as the coming trends in BPM, and how to prepare for this. She replies that “social media, collaboration and mobility in terms of processes, people and technology are the trends impacting ways of working. The only way to prepare for this is by listening and engaging with people”.

Wise words, for sure. You can view all of the topics to be discussed at BPM Forum on the event agenda, and you can discuss these topics and more with Jacqui, and all our speakers, by registering today (enterprise end-users can claim a complimentary pass).

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Next Generation Infrastructure Q&A with Rocco Labellarte, Royal Borough of Windsor and Maidenhead

Rocco Labellarte is Head of Technology and Change Delivery at Royal Borough of Windsor and Maidenhead, and is appearing on the Industry Leaders Panel at Next Generation Infrastructure on 23 September in London, alongside the CTO of Framestore, and Heads of Technology from Mercedes F1 and Government Digital Service. We caught up with Rocco to chat about his experience and projects, as well as his expectations from the conference. Here’s what he had to say:

Rocco LabellarteRocco Labellarte: I am discussing Migrating to next generation infrastructure – Mountain or molehill? at NGI 2014. I believe it is an opportunity to underline the essential move toward IT being all about enabling business outcomes. IT becomes the toolbox; how businesses use that toolbox to achieve their desired outcomes becomes the more fundamental question.

Ovum: What are some of the challenges of your job?

RL: The 3P’s: people, politics and people! Joking apart, being able to manage multiple stakeholder groups, communicate really well and bridge the language divide between what technology can deliver and what people want, makes up 70% of my job. It is a challenge, the rules are what they are, with each employer being just a little bit unique, and you have to adopt the frame of mind that “these are the rules you are going to have to play by, so get used to it”, otherwise you will find yourself stressed out in next to no time.

Ovum: What skills and qualities would you most value in your successor?

RL: The ability to be concise, energetic and with a sense of humour. Knowing what they are talking about helps too. A broad understanding of technology, a sound grasp of business essentials, a delivery mentality and the ability to work with people at all levels of the organisation.  If you convince people you know what you’re saying and you get them on board then they are more likely to trust you to just get on and deliver.

Ovum: What one thing would you implement tomorrow if you knew you were guaranteed to succeed?

RL: A time machine. Hindsight is a fabulous gift we’ve all been given; the trouble is we always get after the event. It is what translates to experience and learning for the next time. If we had a time machine, we’d be able to learn from our mistakes, go back in time and avoid them. That would be fun.

You can view all of the topics to be discussed at Next Generation Infrastructure on the event agenda, and you can discuss these topics and more with Rocco, and all our speakers, by registering today (enterprise end-users can claim a complimentary pass).

Interview: the vision of the future workplace from Richard Dallimore, Director, IT Risk and Governance at Baker Tilly

We’ve been speaking to Richard Dallimore, Director, IT Risk and Governance at Baker Tilly Business Services about the future workplace. Richard will be speaking at Future of Work Summit on 21st November as part of two panel sessions: ‘Integrated policy management tools across app, device and network’, and ‘Trends to watch in 2014’. Join us at the event to find out more!

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1.)    What piece of new technology has made a considerable improvement to your day to day working life recently?

It has to be my Android tablet – its light and flexible. Allows me to work on the train, or read a book. I can use internet resources for personal use or use Citrix to securely access the office and work. Certainly saves my shoulder carrying around a laptop.

2.) What in your opinion will be the next big change in the way that we work and the way in which businesses engage with their employees – and specifically the way IT has to service their internal customers?

Choice – employees are expecting a choice of platform – they don’t really care how they access the corporate app – they want to be able to access it on whatever they have with them – whether that’s  a corporate issued laptop or a Tesco Android tablet.

3.) We see employees increasingly self-selecting the devices and even the apps (especially File sync & share, VOIP & IM, and enterprise social networks) that they use for work. Do you see this trend happening in your organization and if so do you think it presents a challenge or an opportunity?

I’m not sure it’s an opportunity for an Information Security director – it’s a headache! But we have to move with the trend if the firm is to attract the right kind of graduate or recruit. The biggest challenge is the ever expanding security perimeter that cloud storage and remote working presents to the firm and ensuing the firm understands risk that goes with the expanding perimeter.

4.) New ways of engaging and collaborating with colleagues online and from multiple different devices are fundamentally changing the way that people work. What do you think will cause the biggest change to working practices in your organization over the next 24 months?

  • Mobile device proliferation and working from multiple devices (e.g. smartphones, tablets and PCs) – as I mentioned above – it’s about choice – the user expects to able to access the corporate app on whatever he/she has to hand
  • Improved mobile data and WiFi networks – the UK lags behind the rest of Europe – we have to improve

5.) What is your vision for the workplace of the future: how will we be working in 2015, and what further developments might we see by 2020?

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“IAM technologies are becoming threat-aware”: Executive Interview with Ravi Srinivasan, Director, Strategy and Product Management, IBM Security Systems

Executive Interview with Ravi Srinivasan, Director, Strategy and Product Management, IBM Security Systems who will be presenting in the keynote at Ovum Identity & Access Management Forum on 22 October.


Ravi Austin picIs the traditional use of Identity and Access Management (IAM) technology changing within an enterprise?

Yes.   With the rapid adoption of mobile, social and cloud-based services to expand the businesses and to collaborate with partners and consumers alike, the traditional use of IAM technology is changing to securely enable these transformations.  Traditionally, IAM technologies are deployed as operational management tools to help IT demonstrate compliance and support the internal risk programs.    Now, IAM technologies are viewed as key security controls, to help businesses improve assurance and strengthen the context in which access controls are determined and enforced across the enterprise.

How are IAM technologies evolving to safeguard the cloud, mobile and social interactions?

IAM technologies are becoming threat-aware. Cyber attackers target the weakest link within an enterprise – its people.  As organisations rollout new mobile apps or increase use of cloud-based services, they need to implement context and risk-based access to minimize the use of passwords to control access to business resources.   Organisations are also increasingly under pressure to not only authorise user access, but also inspect and block malicious content for affecting the business critical web applications and services.

Insider threat is on the spotlight.  What can organisations do to address the threats from insiders?

This is a challenging security issue for organisations around the world. Insiders are more than just administrators and root users with shared access. They can be employees with high risk access.  To tackle the insider threat, organisations are investing in privileged identity management that can manage and govern shared access and privileged user passwords, while auditing and recording the high risk session activities to address the growing insider breach and threats.

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