Monthly Archives: September 2014

What’s Your Work Pattern?

SAP Jam is Silver Sponsor at Future of Work Summit. The SAP Jam solution facilitates collaboration at every level of your business. Here’s what it’s all about.

Enterprises can claim a complimentary pass for Future of Work, by registering here. Take a look at the event agenda with just one click. Ovum has a strong legacy in this area, with many years research experience in enterprise mobility, collaboration, file sync and share, mobile device management and mobile application management. We are continually working with the people and organisations who are seeing the Future of Work become a reality. Moreover, our Future of Work, Mobile First and BYOX events have seen fantastic discussion with the leading lights in this growing industry sector.

Who will be the major players in the workplace of the future? What does future workplace technology look like, and who will make best use of it? Join us to find out.

Jacqui Whiskey, BG Group, on BPM, Process Excellence and Business Change

Jacqui Whiskey, Business Process Lead at BG Group is speaking at Ovum’s 6th Annual Business Process Management Forum, taking place at Thistle Marble Arch on 18th November 2014. She will be participating in an Industry Leaders Panel Discussion entitled BPM as a vehicle to deliver agility and reduce costs – Finding the holy grail, alongside senior representatives from TNT Express and Maersk Group. We caught up with her to talk about the key moments in her career, her thoughts on BPM and her aspirations from the conference.

Jacqui WhiskeyOvum: BPM Mantras – please share with us with your favourite BPM or work adage?

Jacqui Whiskey: Keep in close contact with your customers/end users to understand their changing needs and environment. This will ensure you can react effective and maintain your relationship
At Business Process Management Summit 2014, I am most looking forward to meeting other BPM practitioners, sharing experience and understanding some of the challenges they have faced in the past and the methods employed to overcome those challenges.

Ovum: From a learning experience viewpoint, what has been your most valuable lesson in your working career?

JW: Ensure you understand the environment in which you operate and how it impacts you and your business, because we live in a rapidly changing global business environment. Also, build a cross functional professional network that you can call on if you need to. The biggest mistake a Business Process Practitioner can do is believe they can solve everything on your own, there will always be someone who has gone through a similar experience and can share their lessons learnt. A very strong professional network can easily assist you to focus in the right direction.

Ovum: What are some of the challenges of your job?

JW: One of the main challenges of my job is getting Stakeholders to make decisions at the right time and identifying, tracking and delivering benefits against a clear objective. We tend to operate in silos, and if key Stakeholders do not have a vested interest in the success of a project or the authority to make on the spot decisions, it will be extremely difficult realise the planned benefits. Other challenges faced are being able to transition from fire-fighting state to leading the Business Change process.

Ovum: What one thing would you implement tomorrow if you knew success was guaranteed?

JW: I would implement a central Business Change management team with oversight across all projects and business activities. This high performing team will ensure all interdependencies and its potential impact on the deliverables are identified; mitigation plans developed and effective communication are issued to all stakeholders to reduce the impact of these changes to the business operations. I believe timely, effective and targeted communication with customers and end users will ensure project success.

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The Future of Work, according to the Greenpeace Head of IT

Andrew Hatton, Head of IT at Greenpeace, will be participating in an Industry Leaders panel session at Future of Work Summit in London on 25 November, entitled ‘The future of work – What’s all the fuss about?’, alongside Senior Executives from the BBC and Camden Council. View the latest agenda here. We caught up with him to talk about his experience to date, as well as what he considers will shape the Future of Work.

Andrew HattonOvum: From a learning experience viewpoint, what has been your most valuable lesson in your working career, or your most successful failure?

Andrew Hatton: To Listen. The importance of listening, as part of being an effective manager and leader cannot be overstated.

Ovum: What are some of the challenges of your job?


  1. To operate as sustainably as possible.
  2. Coming up with truly sustainable solutions to problems can sometimes be harder than it should, whether that’s IT or choosing office equipment.

Ovum: What technology would you like to see changing the way we do business in the future?

AH: All data centres becoming clean and green, so organisations’ online operations become more sustainable.

Ovum: What one thing would you implement tomorrow if you knew you were guaranteed to succeed?

AH: An end to built-in obsolescence in so many of today’s electronic products (e.g. mobile phones, laptops, TVs).

The understanding already exists to make things fixable and upgradeable. But in some cases we are going backwards not forwards (e.g. gluing batteries into products so they can’t be removed is a bad idea). What is lacking is not in the main part technical understanding but the political will, to change things for the better. Groups like Greenpeace and iFixit are working to try and change this.

Ovum: Describe your ideal working environment 10 years from now?

AH: The Greenpeace UK Office, as it is now! (We are lucky, we have a wonderful garden in the centre of London. In Springtime it’s the most amazing place)

Ovum: What has been the most rewarding project you worked on, and why it was rewarding?

AH: Opening one of London’s First Cyber Cafés back in 1995 and experiencing first hand people’s sense of wonder of browsing the web for the very first time.

Ovum: What in your opinion will be the next big change in the way that we work and the way in which businesses engage with their employees – and specifically the way IT has to service their customers?

AH: Green IT 2.0 (I know 2.0 “anything” is now somewhat of a cliché).

But basically I think more and more employees will want to ensure that their organisation is operating sustainably and that will include IT. So, IT needs to make sure that it’s offering those services and devices that are best in class from a Green IT perspective, whether it’s the type of phone being offered or the Cloud service the company uses.

You can view all of the topics to be discussed at Future of Work Summit on the event agenda, and you can discuss these topics and more with Andrew, and all our speakers, by registering today (enterprise end-users can claim a complimentary pass).