Tag Archives: ovum

To Succeed in Transformation, Stop Funding Projects! #OIC2016

Here’s a generic (far-fetched, but relevant) scenario:

  • CEO: “I want predictive analytics.”
  • CIO: “Ok, I hear you.”

The CIO shares the request with his team.

  • CIO’s team to CIO: “In order to provide predictive analytics, we need to upgrade our ERP system.”
  • CIO to his team: “Ok, we’ll upgrade the ERP.”

A dialogue goes on about funding between the CxOs.

  • CEO: “Here’s $5 million to put towards your project.”
  • CIO: “Thanks. I’ll meet with my staff about getting this project done.”

In this scenario, the conversation quickly shifted from a high-level need for predictive analytics to an implementation choice of upgrading the ERP. Someone, somewhere, will get a chunk of the funding to implement various systems, technologies, or practices – including that ERP system. Unfortunately, this has become a glorified game of telephone, where no one is paying attention to the original goal of providing predictive analytics for the executives. Here’s the problem: the disconnect has already happened. The IT team works hard to achieve the goal of the project – upgrade the ERP. Months later, they host a small party to celebrate a successful upgrade to their ERP. Of course, steps or tactics are required to deliver business outcomes. In this case, the company needs to upgrade their ERP to deliver predictive analytics. Unfortunately, as happens at many organizations, the focus shifted from the business capability onto the tactic, and through no fault of their own, the team lost sight of the original goal.

Let’s consider this scenario with agility added to the mix of project execution. Early and often, choices are made where the project’s path can be altered irreparably. In our example, the conversation veered off-course when the main objective shifted to become the safe delivery of the ERP upgrade. If your target was set based on a technological choice intended to achieve an outcome, and not the specific outcome itself, then you risk making decisions and taking actions that don’t contribute to achieving the original goal. At each step, remember to ask yourself, “Are we on the right track to deliver the business outcome the executives expect? Did something change?” Even further, are these questions being asked in the context of supporting a capability or are they in the context of deploying a project? Context matters because the answers will drastically differ depending on the actual goal.

Working sessions and meetings could result in pivot points that might change the course of the project. If you start the project with smaller pieces (milestones) in mind that are defined in the context of the capability evolution (business outcome), then the pivots are made to stay in alignment with executive expectations. If you are measuring success based on the achievement of the capability evolution then you won’t lose sight of the project’s original intention. You’ve changed your mode of thinking. The project still exists, but it will be funded through capability evolution. When procuring technology to support the evolution of the business capability, you’re buying/enabling abilities with a business outcome-driven mindset, not just technology for the sake of technology.

Gartner1 states that “by 2017, 60% of Global 1000 organizations will execute on at least one revolutionary and currently unimaginable business transformation effort.” The ability to track strategy as it relates to concerns, business drivers, influencers, and issues is directly related to projects making or missing their mark. A capability-based approach to project execution is your answer to tracking strategy. According to Gartner, “almost 90% of transformation projects miss their mark.” Organizations that fund business capability evolution will close the gap between strategy and failed implementation. It’s important to detach your thoughts from legacy constraints because, when you’re tied to implementation, your scope can become very narrow. Looking at questions or concerns from a capability perspective is an abstraction of thought. Don’t focus on “how” you do it. Focus on “what” it is that you’re doing.

The Enterprisers Project states that “when faced with a business challenge, business leaders often have a good idea where they need to go and how they must evolve. But there is often a mismatch in how prepared they perceive their organization to be, and the cold, hard reality within their walls.” Let’s take a step back and look at the initial conversation about the request for project funding. When trying to get funding, stop talking about projects or technologies or roadmaps or backlogs. Instead, focus the conversation on capabilities. If you talk about, and lead with, capabilities, then to some degree, technology ends up being what enables everything. You’re bound to get much farther in the conversation and become the bridge between reality and perception.

Business leaders seek to manage complexity and create visibility into and traceability of their business and IT landscape, but what does that really mean to the funding and evolution of business capabilities? Keeping a focus on capabilities that are delivered is critical to success.

Making the most of your Information Investments: Webinar with Ovum & Canon

When: Thursday 28th May 2015 at 14:00

In today’s always-on working environment, knowledge workers are overloaded with information. Even though investments in information management have been on the rise, the tools and training that workers need to properly share, store and use this information are often lacking – resulting in a loss of efficiency and productivity. Ovum and Canon have brought together a range of primary research studies, getting to understand the point of view of both end-users and enterprise IT departments around how they use and manage information.

Join us to examine:

• The scale of the information mis-management problem
• The potential solutions to it
• The benefits of getting information management right

Ovum in partnership with Canon, are offering an introductory webinar to help today’s businesses making the most of their information investments. Please join us.

Register for FREE here!

The Speakers

CanonQuentyn Taylor
Director of Information Security
Canon Europe Ltd

View full profile

 

OvumRichard Absalom
Senior Analyst
Enterprise Mobility and Productivity
Ovum

View full profile

 

About Canon

Canon Europe is the regional sales and marketing operation for Canon Inc., represented in 116 countries and employing 17,000 people across Europe, the Middle East and Africa (EMEA).

Founded in 1937 with the specific goal of making the best quality camera available to customers, Canon’s tireless passion for the Power of Image has since extended its technology into many other markets and has established it as a world leader in both consumer and business imaging solutions.

Its solutions comprise products, ranging from digital compact and SLR cameras, through broadcast lenses and portable X-ray machines, to multi-function and production printers, all supported by a range of value added services.

Canon invests heavily in R&D to deliver the richest and most innovative products and services to satisfy customers’ creative needs. From amateur photographers to professional print companies, Canon enables each customer to realise their own passion for image.

Canon’s corporate philosophy is Kyosei – ‘living and working together for the common good’. In EMEA, Canon Europe pursues sustainable business growth, focusing on reducing its own environmental impact and supporting customers to reduce theirs using Canon’s products, solutions and services. Canon has achieved global certification to ISO 14001, demonstrating a world-class environmental management standard.

Further information about Canon Europe is available at: www.canon-europe.com

Register for FREE here!

Free Ovum Webinar: Leverage the tactical and strategic value of ICT in new institutional operating models #futureedtech

Leverage the tactical and strategic value of ICT in new institutional operating models

Held in partnership with Ovum’s Future EdTech Conference, this complimentary webinar is now available for download.

Introduction:
Nicole Engelbert (Director, Research & Analysis, imageedit_5_8005314402Industries, Ovum) presents this insightful 30 minute Webinar on “How to successfully integrate ICT into institutional strategy and decision-making to deliver transformational change”. Hear how to empower your institution to be more flexible and agile in the delivery of services and academic programs, accelerating the pace of innovation and ultimately improving its standing.

Webinar_image

Download your FREE Webinar here.


 

future-edtech-728x90This webinar is brought to you by Ovum in partnership with the Future Edtech Conference 2015.

Informed by input from our expert Advisory Board and exclusive Analysts’ insight, this two-day conference is Europe’s ONLY event offering undiluted Higher Education focus and will have the impact lacking from larger, less focused events. You will be able to maximise the return on your time out of the office by making valuable connections and benefiting from an agenda that is 100% relevant to your institution’s needs.

Click here for more information.

Complimentary institutional strategic ICT Webinar: 3 weeks to go #futureedtech

ovum-helvetica-neue-rgb-smallComplimentary Webinar Invitation:
  
Leverage the tactical and strategic value of ICT in new institutional operating models.
……………………………………………………………………………………………………………..

At a time when the Higher Education sector is experiencing its most dynamic period of change to date, it’s even more imperative to capitalise on the importance of marrying up technology with the institution business needs and key strategic objectives.

Register now to secure your free place.

Join Nicole Engelbert (Director, Research & Analysis, Industries, Ovum) for a high-level discussion on how to successfully integrate ICT into institutional strategy and decision-making to deliver transformational change. Hear how to empower your institution to be more flexible and agile in the delivery of services and academic programs, accelerating the pace of innovation and ultimately improving its standing.

This complimentary 30 minute webinar is in partnership with Ovum’s Future EdTech 2015 Conference and will also feature a guest speaker from the 50+ strong conference speaker faculty line-up.

Register now to secure your free place.

Date: 11th March 2015

Time: 1pm London | 2pm Paris | 2pm Berlin | 8am New York | 4pm Dubai | 7am Chicago | 5am Los Angeles | 10am Sao Paulo | 3pm Johannesburg | 9pm Singapore | 5am San Francisco | 4pm Moscow | 3pm Helsinki | 6.30pm Mumbai.

Participating in this webinar will enable you to:

  • Successfully integrate ICT into institutional strategy and decision-making to deliver transformational change
  • Empower your institution to be more flexible and agile in the delivery of services and academic programs
  • Accelerate the pace of innovation and ultimately improve your institution’s standing

Register now to secure your free place.
……………………………………………………………………………………………………………..

This webinar is brought to you by Ovum in partnership with the Future Edtech Conference 2015.

Informed by input from our expert Advisory Board and exclusive Analysts’ insight, this two-day conference is Europe’s ONLY event offering undiluted Higher Education focus and will have the impact lacking from larger, less focused events. You will be able to maximise the return on your time out of the office by making valuable connections and benefiting from an agenda that is 100% relevant to your institution’s needs.

Click here for more information.

2015 Trends to Watch: Higher Education #futureedtech

Ovum has recently announced: “2015 Trends to Watch: Higher
Education” highlighting:

  • The conversation about changing delivery models for teaching and learning will continue.
  • The student experience will take center stage.
  •  A more serious discussion on sustainable IT delivery models will begin.

Click here to view the full report.

 FEATURES AND BENEFITS

  • Identifies the key business trends in higher education in 2015 for the benefit of vendors and  institutions.
  • Examines approaches that institutions might take to reduce the cost of services without impacting  quality.
  • Discusses the roles that online learning, analytics, CRM, and cloud delivery models will play in  higher education in the coming year.

 KEY QUESTIONS ANSWERED

  • What are the trends that will affect the higher education industry in 2015?
  •  How do institutions plan to reduce the cost of services without impacting quality?

Click here to view the full report.

Ovum is the Official Research Partner for the Future Edtech Conference, taking place in London between 2-3 June 2015.  

Informed by input from our expert Advisory Board and exclusive Analysts’ insight, this two-day conference will have the impact lacking from larger, less focused events.  You will be able to maximise the return on your time out of the office and tailor your conference itinerary around your most pressing knowledge gathering and networking needs.

future_edtech_646x200

WHY ATTEND FUTURE EDTECH?

A unique opportunity for:

  • Administration leaders to frame the technology debate within a wider strategic perspective of how to improve student success, enrich the student experience, and thrive in the new education economy
  • IT and learning technology leaders to contextualise technology innovations and their deployment within changing institutional models and align the IT agenda with institutional goals and strategy
  • Academia and pedagogy leaders to assess the value that new technology brings to the student experience, teaching innovation and technology enabled best in class teaching and learning
  • A cross-functional approach to address the issues at the core of transformational change in HE and find collaborative solutions to fulfil institutional goals

Edtech agenda

Visit the website for more information about the event and to view  our fantastic lineup of speakers!

 

OIC speaker interview 5: Roy Illsley, Principal Analyst, Software – IT Solutions, Ovum

In the latest of our Ovum Industry Congress Q&As, Roy Illsley, Principal Analyst, Software – IT Solutions, Ovum, discusses DevOps, software-defined networking, automation and how these game-changers are impacting CIOs.

Roy-Illsley-112x1352014 for most organizations is a pivotal year, most of the world is emerging from the deepest recession in living memory, and when this is combined with the advances in technology the impact on the pace of change will be dramatic. The two-day event has a wide range of topics covered, but for me it is the role of DevOps and how it will lead the way with transforming the IT department. Ovum approaches DevOps from two different perspectives, both a developer and a service and operations background. Understanding how Michael Azoff sees the DevOps movement evolving will demonstrate that change is about more than just technology.

Ovum: What do you see as the coming trends in your profession/area of expertise, and how can you prepare?

Roy Illsley: From a data centre or infrastructure perspective 2014 is all about software defined, and the dichotomy of the movement towards a disaggregation of the computing infrastructure to more local compute and storage implementation to manage the data explosion, and the vendors’ development of new converged infrastructure devices. The software defined growth is the glue that will hold these two different approaches together in a single IT strategy. However, software defined is in a battle between the proprietary development and the open standards movement. CIOs must understand the desired future state for its organization in the value of IT and ensure that the correct deployment approach is used so that they can change and extract maximum efficiencies. Ovum believes this selection is the critical aspect and needs CIOs to have access to all the latest technical trends, but for these to put into a context of what they mean.

Ovum: What in your opinion will be the next big change in the way that we work and the way in which businesses engage with their employees – and specifically the way IT has to service their customers?

Roy Illsley: For me cognitive computing is the bridging technology like the value was between mechanical computing and the digital computing era. The difference is that cognitive computing is bridging to an as yet un-known computing paradigm.  As cognitive techniques become more widespread the need for faster ways to process data will see the limitations of the digital computers become exposed. For CIOs this shift to a world where automation becomes intelligent and UIs become intuitive is leading us towards a world where technology is just a tool that most business users are happy to interact with. IT department’s role will change and the skills needed will also change as the power of cognitive automation drives more efficient IT operations, increased service levels, and reduced IT costs. But just as Jevons paradox predicts this will see greater demand for IT services.

Join us at OIC next month where Roy will be chairing the Next Generation Infrastructure and Networks track of the event. Roy is also the lead analyst at Ovum’s newly-launched Next Generation Infrastructure Forum, taking place in London in September. Find out more here.

OIC speaker interview 4: Laurent Lachal, Senior Analyst, Software – IT Solutions, Ovum

In the latest Ovum Industry Congress speaker interview, we chat to Laurent Lachal, Ovum’s Senior Analyst in the Software – IT Solutions division. Laurent is leading the Cloud Computing in the Enterprise track at OIC, including a presentation on ‘PaaS – a 360º view’, and is a specialist in the Cloud market.

Laurent-Lachal-2013Laurent Lachal: At OIC, I am most looking forward to interacting with cloud service providers and consumers, especially during one to one analyst clinics that are freely available.

Ovum: What do you see as the coming trends in your profession/area of expertise, and how can you prepare?

LL: The IT industry likes fashions. Fashions have a habit of coming back. Workflow, for example, was all the rage in the mid-90s then faded away, only to reappear in the mid-noughties as business process management (BPM). Similarly, the industry, which has been talking about the “digitalization” of economies, industries, and/or enterprises for a number of years, seems to have found a new interest, largely cloud computing-centric, in the subject in 2013. I expect this interest to remain sustained in 2014. Both cloud service providers and consumers will continue to struggle to cope with the need to:

  • Define balanced (public, private, and/or hybrid) “cloud first” strategies at both technology and business levels
  • Shift from cloud-enabling IT with a focus on cost control and automation, to cloud-centric transformation with a focus on making it easy to innovate
  • Become cloud brokers that aggregate, integrate, customize, and curate third-party cloud services
  • Understand, manage, and bridge a variety of cloud-centric digital divides including line-of-business (LoB) executives versus CIOs, shadow versus official IT, and developers versus IT operations divides.

Ovum: In relation to your area of expertise, what 2 pieces of advice would you give to end user organisations to prepare them for the coming changes, if any?

LL:

  1. Cloud computing is a long-term that redefines the way in which enterprises relate to their IT assets (in for example, the way they design and provision assets), their IT departments, their IT vendors, as well as one another because it makes it easier for them to share, and via public clouds it massively democratizes IT, disrupting whole industries and supply chains. Get briefed on the latest developments and the implications for your vertical sector. Find out if and where cloud services are already being used in your jurisdiction and others, and discuss the strategy and policy implications with customers and stakeholders. Cloud adoption is a two-way street. It is not just about whether cloud computing is ready for you, it is also about whether you are ready for it.
  2. Many executives regard technology evangelists as “drive-by shooters” who cruise by their offices firing so-called “silver bullet” solutions, creating panic and confusion with a barrage of innovation. The adoption of cloud services can cultivate the kind of decentralized decision-making environment that is an ideal target for “drive-by shooters”. The best defense is flexible enterprise ICT strategic thinking that includes an awareness of the big-picture trends in the ICT industry and the preparedness to get a grip on the logic of ICT management. A strategic perspective is recognizing that cloud services are primarily a business and organizational-level challenge and will therefore require a strategic, outward-looking, top-down response rather than a rigid, inward-looking defense of the enterprise ICT perimeter.
  3. A major challenge is to avoid the temptation to impose the full baggage of legacy IT expectations, requirements, and regulation on cloud services. It will be important to value the cloud for what it is, a new and potentially useful IT innovation in IT delivery, rather than regarding cloud computing services as conventional enterprise IT applications. Many of the benefits of cloud computing stem from the fact that it is a commoditized, standardized, take-it-or-leave-it service environment. Successful early adoption of cloud services will require an acceptance of its limitations, astute selection of appropriate opportunities, and a preparedness to solve the new problems that will emerge.
  4. Keep control under control. Try not to clamp down on employee-driven cloud shadow IT too hard in the name of security and governance. IT as well as business executives need to give user experience and user empowerment the same priority as governance to keep up not only with public cloud convenience and flexibility, but also their peers. They need to train employees on the advantages, not just the dangers, of public cloud services.

Enterprise utilising Cloud technology can claim a complimentary pass for Ovum Industry Congress. For more details, visit the OIC website.