Tag Archives: byod

Speaker in the Spotlight with DeeDee Doke #FutureofWork

In conversation with…


DeeDee Doke, Editor
Recruiter / Recruiter.co.uk

We recently caught up with DeeDee and asked her a few questions around the future of work.

  1. What are the top 3 biggest challenges and/or opportunities you see in the FoW space?

    Challenges are: to refocus on basic human skills such as one-to-one and group communication so to best use technology and not be a slave to it; reimagining/redesigning jobs and organisational structures and operations; to align the burgeoning project work culture with a tax and benefits system; developing new ways to manage and develop workforces that operate remotely.

    Opportunities: to redefine “talent” and all of the challenges listed above!

  2. What are the main Future of Work trends you’re currently seeing from your market coverage and insight?

    A lot of “awareness-raising” going on about increasing gender diversity in certain roles and in certain career specialisms but not a lot of problem solving going on. A focus on trying to fit working parents and careers into existing kinds of roles. Some engagement in developing flexible work spaces instead of committing to long-term office leases. Much greater emphasis on creating apprenticeships. Mobility comes in different forms and varieties and has different purposes. In global mobility terms, there is an ever greater focus on talent issues within global mobility functions and on the selection of talent to mobilise and in what capacity – a standard tour of duty (two to three years), a secondment or a project which could take on a “disruptive talent” aspect.


DeeDee will be speaking at the Future of Work Summit, taking place on the 24th November 2015, at the Amba Marble Arch (formerly known as the Thistle Marble Arch) in London. To hear from him and 25+ fantastic thought leaders in the FoW space, make sure you register for your FREE pass here.


How mobile is your enterprise?

m1st usps on iphone

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OIC speaker interview 3: Carolyn Brown, CIO at Durham University

In our third Ovum Industry Congress speaker interview, we capture the inspiring and enlightening thoughts of one of the top speakers at the Congress: Carolyn Brown, Chief Information Officer at Durham University.

Carolyn Brown“I am taking part in the Industry Leaders Panel discussing navigating challenges and delivering value in the digital world. I believe the notion that the IT landscape is changing is over-rated. The topics listed – the impact of automation and outsourcing, delivering ROI, evolving with industry transformation – could easily have been topics for discussion in the 1980s. I believe the purpose of the CIO and the IT department is, and always has been, to increase the NPV of their organisation. This could be done by transforming the business model, creating new products, services or assets, reducing costs or increasing efficiency. There are many routes to transformation. Sourcing strategies, agility and predicting change will always have a role.

Ovum: Thinking about the conference strapline “Strategy, Technology and the art of the possible”, what tech related innovation, transformation or invention would you hope to see in your lifetime:

Carolyn Brown: In the mid-1990s I worked on middleware design for Hewlett Packard, looking at ways we could use a network of communicating devices to change people’s world. In those days, even at HP, we had one shared mobile phone for the team. The ideas we worked on – and in some cases prototyped – included being able to phone your house to switch the heating on (nice when you want a hot bath as soon as you get in), being phoned by your car if it was broken into or by your fridge if it was switched off. We had the idea of the ‘internet of things’. What we didn’t realise was how quickly all of this would happen. That experience makes me think it is impossible to overestimate the speed of change. What I’d like to have is hypertext in my head for everything. Am I the only person who has wanted to point at the TV to find out who an actor is and what else they have appeared in? I am so used to having information at my fingertips that I expect everything to be information-rich, and am disappointed when it isn’t. Perhaps it is the “google contact lenses” that I’m looking for. The trick will be to make it non-intrusive.

Ovum: What has been the most rewarding project you worked on, and why it was rewarding?

CB: My most rewarding project is usually the most recent – right now that’s an organisational transformation and a £40M investment in infrastructure and cultural change. I’ve often saved companies millions of pounds and have found it to be less satisfying than you might think – Managing Directors surprisingly can care more about continuing their pet projects than about the bottom line. Transforming a team or revolutionising the way a business works is a tremendous high for me. Creating and delivering a new business model is fantastic – examples I’ve been involved with are the first online administration of flexible employee benefits, the first online AVC calculator for pensions, and putting smart cards on printers for secure printing. It is very satisfying to see printers everywhere today with card technology and to remember the dinner where my team came up with that idea, which was taken up very rapidly within Hewlett Packard: today I’m rolling out smart–card enabled printing across Durham University, saving paper, electricity and hundreds of thousands of pounds. I’m proud of having been part of creating that capability. A memorable, small piece of work was a few days spent improving admissions processes in a hospital – as CIO I happened to be the best business analyst available. A little analysis and automation saved 2 hours a day for nurses in admissions, leaving them free to look after patients rather than admin: the nurses were literally leaping in the air and screaming with delight when the new processes had been put in place – an image I’ll never forget. Knowing that it was improving patients’ lives as well made this highly rewarding.

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Joan Miller, Director of UK Parliamentary ICT, on the digital divide, online voting, BYOD and hackathons

joan-millerA recent interview with Computer Weekly magazine saw Joan Miller, Director of UK Parliamentary ICT, share her thoughts on how Parliament should be using technology today, as well as the challenges of digital in an evolving world. The interview is below.

Joan Miller will be participating in an Industry Leaders Panel Discussion at Public Sector Enterprise Insights on 13th March (free passes for public sector executives), which can be summarised thus:

Leadership, Innovation and Driving Business Goals Forward

  • Successfully supporting a more agile organisation
  • Progress on Urban vs. Rural Landscape – A realistic map for the future
  • The future – Exploring opportunities mobility and engagement
  • Public Sector Networks
  • M2M and the future requirements on IT capabilities
  • Skills needed for the future

The other speakers on the panel are: Bill McCluggage, Irish Government CIO, Department of Public Expenditure & Reform; Michael Eaton, Deputy Director, ICT Business Strategy & Planning, Welsh Government; Chris Price, Chief Information Officer, West Midlands Police Authority; Stephan Conaway, Chief Information Officer, London Borough of Brent.

Here are Joan’s thoughts:

Miller says she is excited about the prospect of a [digital democracy] commission: “Technology has become so much a part of how people work these days, not just an IT issue, it’s a business issue.”

She says the commission will allow MPs to think through the impact of current technology practices and future trends.

“I think the commission is an opportunity to look at the challenges,” she says. “The challenges are in an evolving world – are we ready for that evolving world?”

She believes there are many issues for Parliament to debate, including the use of technology and how that will change the way Parliamentarians works.

Her job role is to manage the internal technology in Parliament, providing all the applications, systems and devices used by the House of Commons and House of Lords.

She says we are living in a world overloaded with information from modern technology. Parliamentarians need to consider big data, how they select the information they need, which is useful, and how they will engage this information with the public.

“I think the mechanisms for accessing information has become easier, but the information has become more dense,” she says.

The digital divide

One concern the commission is determined to address is that of the digital divide. Society is divided by those who are connected to the internet and use it regularly, and those who do not use the internet and social networks. The government is aware of the problem, and is working through the commission and the Government Digital Service to solve it.

“Many MPs are using social networks and connecting directly with many members of the public,” says Miller. “That also has the opportunity to exclude people who are not involved with technology as much. What do we do with about the population who do or can’t have access to it?”

But Miller – who is hoping to provide evidence to the speaker’s commission – says the digital divide is not a new problem and has always been a challenge.

In the 1990s, Miller worked in local government at a time when there was talk about changing services in line with the development of the internet. “I was working in social services and providing services for older people,” she says. “It was quite difficult to see where the internet could help older people who didn’t have a computer.”

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“It is happening right now and you either jump on board or get left behind”

We’ve been speaking to Mark Taglietti, Head of ICT Service Delivery & Vendor Management, University College London Hospitals about the future workplace. Mark will be speaking at Future of Work Summit on 21st November as part of a panel session on ‘Integrated policy management tools across app, device and network’. Join us at the event to find out more. Here’s what Mark had to say:

Ovum: What piece of new technology has made a considerable improvement to your day to day working life recently?

Mark Taglietti: It has to be the provision of Mobile Device Management infrastructure that is enabling growth in the use of mobile services, devices and apps. Ensuring that access to enterprise data is secure and delivered through a highly available on-demand service that supports local and remote working.  Such services are improving workplace productivity, driving effectiveness and delivering efficiencies whilst integrating consumer electronics into enterprise product sets.

Ovum: What in your opinion will be the next big change in the way that we work and the way in which businesses engage with their employees – and specifically the way IT has to service their internal customers?

Mark Taglietti: The further amalgamation of mobile devices and integrated services into enterprise wide social networking product sets, such as Yammer. Consider that in a single generation the enterprise has evolved from pen to paper, type to paper, electronic email, SMS, Instant Messaging to full unified communications. I believe the next logical step will be the development and provision of enterprise wide social networking services delivered in a fully integrated, secure and permanently available manner.

The challenge will not be the delivery of enabling infrastructure or the data transmission method used, moreover the provision of assured information governance and data security practises, and the supply of capabilities and resources to deliver service on an ‘on demand and always available’ basis.

Ovum: We see employees increasingly self-selecting the devices and even the apps (especially File sync & share, VOIP & IM, and enterprise social networks) that they use for work. Do you see this trend happening in your organization and if so do you think it presents a challenge or an opportunity?

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Ovum says organisations investing in mobile enterprise apps will not be blown over by St Jude

London, 28 October, 2013 – As severe weather warnings continue across the UK, organisational productivity is likely to suffer as employees struggle to gain access to key business applications beyond email. This is according to global industry analysts Ovum, who believe that CIOs that embrace the need for mobile enterprise apps and cloud productivity apps will maintain productivity in the face of disaster, such as the arrival of the storm dubbed “St Jude”.

In a new report*, Ovum explains that when it comes to providing value to a business and reaping the benefits of the mobile consumerisation and BYOX trends, mobile enterprise apps will make the difference. Failing to provide employees with the right applications across the right range of devices will increase their inability to access to the tools and services they need on days like today, when conditions make it difficult for many to get where they need to be. It may also drive employees to engage in “bring your own app” (BYOA) activity – finding and using their own cloud productivity applications such as file sync & share and enterprise social networking – therefore exposing corporate data to security threats.

“Many employees are already using cloud file sync & share applications to share files and documents between their various devices, better enabling them to work wherever they are and no matter what device they have in front of them, whether a corporate-provided laptop or their own tablet,” says Richard Absalom, analyst at Ovum. “This may help in terms of letting them get on with their jobs, but if it is informal, unmonitored activity then it also presents a severe risk to businesses in terms of data protection. Giving employees access to services with similar functionality but business-grade security is key to any business continuity program. Going a step further and providing employees with enterprise mobile apps, specifically designed to let them perform core tasks beyond email and document sharing on their smartphones and tablets, will vastly improve mobile and flexible working practices.”

The growing demand to develop and manage these types of mobile enterprise applications is creating an opportunity for platforms and vendors in the enterprise mobility management (EMM) space – one that they are quickly seizing upon. Ovum expects many more businesses to start deploying them over the next 12 months, meaning events like St Jude will pose less of problem.


*The Case for Mobile Enterprise Applications

To arrange an interview or for more information, please contact: Claire Booty on +44 (0) 20 7017 7916, or email Claire.Booty@ovum.com.

Ovum’s Future of Work Summit on 21st November in London will address how to engage with and harness the mobile, connected employee to increase productivity. For a free press pass, or to speak to an analyst ahead of the event please contact Claire.Booty@Ovum.com

Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organizations must support. Ovum is an Informa business.

New tools, leap-frogging and BYOD fuel surge in enterprise collaboration

A chat with Simon Farr, BT expert on innovation. BT are Gold Sponsors at Ovum Industry Congress Europe, taking place in Amsterdam on 2nd October.


What’s new in enterprise collaboration?

I think we’ve finally reached an inflection point where companies are moving from dabbling with these technologies to really deploying them.  Everyone has been trying to be as agile as possible to meet economic pressures, and they’re realising that the latest tools for communications and collaborative working are powerful ways to make that happen.  This has been going on for a while, but now the user community is really pushing.  People are using these tools in their everyday lives and if the technology isn’t available officially, they’re going to find a way around the rules.

Who’s setting best practice?

There’s no one standout; different companies are doing different things well.  We see some industries, for example, taking a more aggressive stance than others in adoption of specific tools.  We’ve worked with a lot of banks who are strong, early adopters of video.  Telepresence has been very widespread in FMCG, and now that’s proliferating down to desktops.  Oil and gas companies, we’ve found, are keen on all sorts of collaborative technologies because of their need for expert opinion, fast, in some pretty inaccessible regions.

So what’s holding corporations back?

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